Spare Parts from Beneteau USA for Lagoon Catamarans
If you are a Lagoon catamaran owner, you can now use the Beneteau USA spare parts catalogue. For many years, sourcing spare parts for your Lagoon catamaran, or for any French-built catamaran for that matter, has been a real sticking point for a lot of owners. It is the one thing that we hear the most complaints about from boat owners. Well, no more! Lagoon has opened up a conduit for the Lagoon owner to order their spare parts directly from the factory using the Beneteau USA spare parts website.
How to Order Lagoon Catamaran Parts
American and Canadian owners of Beneteau-built Lagoon catamarans can order directly from the Beneteau USA spare parts service website. You must have a customer code (account login with password) to access the online catalog. Here is how it works:
- Getting started:
- If you don’t have a customer code, get one using the Beneteau Spare Parts Account Request Form. Note it can take a couple of days to receive your login credentials.
- If you have an account, login at Beneteau Spare Parts Catalog.
- IMPORTANT: Our boat owners report that the catalog ordering system is not intuitive so you will want to watch the video. There is a video link on the catalog login screen, but as of August 2021, it was not working, so this video shown here may help.
- To get help with setting up and account or ordering a part, contact one of these resources:
- Call Beneteau Customer Service at 843.629.5320 to work with a sales rep or request a link to the online catalog (in case the link above stops working).
- Your closest Lagoon dealer or certified service location. If in South Florida, contact Lagoon Technical Services – Multitech Marine Fort Lauderdale 954.522.1114.
- To get help with setting up and account or ordering a part, contact one of these resources:
- Order your spare parts.
- If your part is not in stock, it will be ordered from France and you will receive a weekly back-order status email.
- Once the part is shipped, you will receive a tracking number.
Voila! Lagoon catamaran parts from Beneteau made easy!
If You Cannot Find the Lagoon Part You Need in the Catalog
If by chance you cannot find the Lagoon part you need in the catalog, you will be redirected to send an email to Lagoon After-Sales France at info@cata-lagoon.com. The Lagoon staff will research the part identification number and pass it on to Beneteau USA. They will email you with the part number so can order the part from the Beneteau parts website.
Parts for any Lagoon models not listed on the Beneteau USA parts catalog above as well as technical questions of any kind (if your dealer cannot help) should be directed to Lagoon in Bordeaux, France by sending an email to info@cata-lagoon.com.
Connect with other Lagoon owners for help and advice by joining the ‘Lagoon Catamaran Owners Group’ on Yahoo Groups.
